Once Smart is turned on for a mailbox, the timetoreply Extension shows Smart insights next to emails and conversations. Your team gets the context without leaving their inbox.
What you’ll see
Section titled “What you’ll see”The Smart panel shows:
- Needs response, when the email is waiting on a reply.
- An urgency badge: FYI, Not urgent, Normal, Urgent or Immediate crisis.
- A sentiment face icon that shows the customer’s tone. This helps you spot unhappy customers.
- The category and intent: what the conversation is about.
- A summary you can expand, so you don’t have to read the whole thread.
Why use it
Section titled “Why use it”Smart insights in the Extension help your team:
- understand emails faster
- spot important conversations first
- see how customers are feeling
- spend less time reading long threads
To turn Smart on, see How do I turn on Smart features? To send important conversations to the Extension automatically, see How do I use Smart rules for Priority emails and alerts?