Alerts make sure your team doesn’t miss an email. They notify your team straight away when a reply is overdue. The alerts dashboard shows all your alerts in one place.
Open Alerts in the left-hand menu, in the same list as Overview and SLA.
| Part of the dashboard | What it does |
|---|---|
| Live Alerts | Alerts that still need to be handled. |
| Handled Alerts | Alerts that have already been dealt with. |
| Days | 24hr, 7 days, or 30 days. 7 days is the default. |
| Team / Mailbox | Limit the list to one team or mailbox. |
| Mark all handled | The red circle-x marks every live alert as handled. |