Live performance
See your live reply time data, tracked against the goals your manager sets.
The timetoreply extension sits alongside your email and helps you perform at your best, day in, day out. In Outlook, it’s installed as an add-in.
What to answer next
The extension shows which emails need your attention next, so you don’t have to search your inbox.
Smart alerts
Get a warning before an SLA or reply time goal is missed. Click the alert to open the email.
You can install the extension for yourself, or a Microsoft 365 admin can install it for the whole team.
Before you start
Section titled “Before you start”- Use a version of Outlook the extension works with:
- Outlook for Microsoft 365
- Outlook 2024, 2021 or 2019
- Outlook on the web
- New Outlook for Windows
- Outlook for Mac
- Have your timetoreply login ready. You’ll log in to the extension once it’s installed.
Install it for yourself
Section titled “Install it for yourself”-
Open the add-ins store in Outlook. Where it is depends on your version:
On the ribbon or navigation bar, select More apps → Add apps.
On the Home tab, select All Apps. If you use the simplified ribbon, select … first. Then select Add Apps or Get Add-ins, depending on your version.
On the ribbon or app bar, select More apps → Add apps.
From the Tools menu, or the … on the ribbon, select Get Add-ins. Your browser opens AppSource.
-
Search for timetoreply and select it. This is the Plus version of our product.
-
Click Add or Get it now, depending on your version of Outlook, and accept any prompts such as the privacy policy or licence terms.
-
Open an email, then click timetoreply Extension on the ribbon to open it and log in.
For more about add-ins, see Microsoft’s guide: Use add-ins in Outlook.
Install it for your whole team
Section titled “Install it for your whole team”Microsoft 365 admins can install the add-in for their team from the Microsoft 365 admin center, so people don’t have to install it themselves. You need to be a Global Administrator or an Exchange Administrator. If the add-in asks for consent, only a Global Administrator can give it.
1. Add the timetoreply add-in
Section titled “1. Add the timetoreply add-in”- Sign in to the Microsoft 365 admin center.
- Go to Settings → Integrated apps and click Get apps.
- Search for timetoreply, select it, then click Get it now.
- Accept the permissions and click Continue, then click Deploy.
2. Choose who gets it
Section titled “2. Choose who gets it”Click Add users and choose an option:
| Option | Who gets the add-in |
|---|---|
| Entire organization | Everyone in your organisation. |
| Specific users/groups (recommended) | Only the users or groups you choose. |
| Just me | Only you. Useful for testing it first. |
If you choose Specific users/groups, pick the users or groups. If you choose a security group, it must be mail-enabled. Then click Next.
3. Finish the deployment
Section titled “3. Finish the deployment”- Review the add-in’s permissions and capabilities. If it asks for consent, click Accept permissions. Then click Next.
- Review the deployment and click Finish deployment.
What your team will see
Section titled “What your team will see”- timetoreply Extension appears on the Outlook ribbon for everyone you chose, when they open an email.
- They may need to restart Outlook before it shows.
- Once it shows, they can open it, log in and start using it straight away.
Use the extension
Section titled “Use the extension”This walkthrough shows how to use the timetoreply extension in Outlook.
To see what each number in the extension means, read Extension metrics definitions.