No. timetoreply is priced per connected mailbox, but each plan has a minimum number of mailboxes. You pay for at least that minimum, even if you connect fewer.
Plan minimums
Section titled “Plan minimums”| Plan | Minimum |
|---|---|
| Optimize | 15 mailboxes |
| +Intelligence | 15 mailboxes |
| Enterprise | 100 mailboxes |
For example, on the Optimize plan with only one shared mailbox, you’re billed for 15 mailboxes.
For current prices, see the timetoreply pricing page.
Which mailboxes to connect
Section titled “Which mailboxes to connect”It depends on how your team replies to customers.
Your team replies from their own email addresses
Section titled “Your team replies from their own email addresses”Customers email a shared mailbox, but your team replies from their own addresses. Connect:
- The shared mailbox
- Each team member’s own mailbox
This measures the shared mailbox and how each person on the team is doing.
Your team replies from the shared mailbox
Section titled “Your team replies from the shared mailbox”All replies are sent from the shared mailbox address. You only need to connect the shared mailbox.
You still pay for your plan’s minimum. You can use the spare mailboxes to connect team members’ own mailboxes later, if you want to see how each person is doing.